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I recently upgraded the operating system in my computer. Is my scanner compatible with the new OS and where can I get the drivers?
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Visit the Microtek Support Website at www.support.microtek.com for the latest OS compatibility and driver information for your Microtek product. A quick way to know if your scanner is compatible with a certain operating system is to click on the "Driver Downloads" Page and select your scanner in Step 2. Step 3 will then show you the different operating systems that will work with the scanner you selected. |
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| Q |
How do I locate the correct driver for my scanner on your Web Site? How do I download the scanner driver?
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Follow the three easy steps in the download page to quickly locate the correct drivers for your scanner. To download the driver, simply click on the link(s) below the "File" column. Be sure to download all files under "Main Driver" and "Driver Extras" if applicable |
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| Q |
My scanner’s lamp has burned out? What can I do?
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Contact customer service at (310) 687-5940 PST for information about lamp replacement and availability. Click here for information on hours of operation. Please note that not all scanner models have lamp replacements. |
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| Q |
My scans produce lines or show hints of fading or discoloration. How do I fix this problem?
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Scans that produce lines, fading, and discoloration generally result from a corrupt scanner driver installation or a burned out lamp. To determine if your problem is caused by a burned out lamp, simply open the scanner lid and check the color of the lamp. If the color is a shade of red, pink, or green, then the lamp is burned out. Perform a scanner preview to get a clear view of the lamp. If the lamp is a bright white, follow the set(s) of instruction(s) below to fix the problem. If the problem still exists, please contact technical support via phone or email for more help on your problem. When contacting technical support, mention the steps you already took in trying to fix the problem. |
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| Q |
Why do my images look out-of-focused after I scan with the Lightlid 35? How can I achieve better output results?
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The LightLid 35 is for basic home use. The LightLid 35 will perform a transparency scan but it is not designed to do a high quality transparency scan. You could use the LightLid 35 for various home projects such as archiving, creating scrapbooks, or for on-screen viewing. If your projects require high quality transparency images, you may want to consider a dedicated slide scanner. Microtek offers several professional slide scanners that can be used to scan transparencies in high quality. Click here for tips in getting the maximum performance out of your LightLid 35 transparency adapter.
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