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| Q |
I am having difficulty downloading files from the Microtek USA Support Website.
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If you cannot seem to find a link in the Driver Downloads page to start the download, you may have an "Ad Blocking" program running in your computer. You need to temporarily disable the "Ad Blocking" feature of this program to be able to see the link(s). We have instructions on how to disable "Ad blocking" in Norton Internet Security. If you have the same software, you can follow these instructions to turn off "Ad blocking". For all other programs, consult the user manual.
If the download takes a long time to start or if you end up receiving a "Page not Found" error, you need to make sure that your internet connection and/or browser is able to conduct FTP transactions outside. Majority of the customers who cannot download drivers from the Support Website have a firewall or proxy server on their network that prevent them from conducting FTP transactions. Check the programs located on the lower right corner of your screen next to the time (for Windows users) if there are firewall programs running. Also, you can try and set your Network to use Passive FTP Mode (PASV).
To use Passive FTP Mode in Macintosh OS X:
- Go to Apple Menu > System Preferences > Network > Proxies
- Check the option "Use Passive FTP Mode (PASV)"
To use Passive FTP Mode in Microsoft Windows:
- Go to Control Panel > Internet Options > Advanced
- Check the option "Use Passive FTP"
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| Q |
How do I find out what firmware version my Artixscan 120tf is currently using?
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Follow the steps below to determine the firmware version of your ArtixScan 120tf. |
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| Q |
How do I install the scanner package for my Macintosh?
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Click on the link below for instructions on how to install the scanner package for Macintosh. |
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| Q |
How do I install the ICC Profiler version 2.71 from the website for Macintosh OS X?
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Click on the link below for instructions on how to install the ICC Profiler version 2.71 from the website for Macintosh OS X. |
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| Q |
How do I install the ICC Profiler version 1.7xx from the website for Windows operating system?
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Click on the link below for instructions on how to install the ICC Profiler version 1.7xx from the website for Windows operating system. |
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